Refund Policy

For all eligible HOMLAND products purchased from HOMLAND official channels or authorized dealers (excluding consumables).

PERIOD
Refunds and exchanges can be requested within 30 days of purchase.

THIS POLICY APPLYS TO
Manufacturing defects.
Damages occurred during transportation.
Receipt of a product that does not match original description.
Please note: Inspect your product upon receipt. If it's defective, damaged, or incorrect, please contact us so we can help solve the problem ASAP.

THIS POLICY DOES NOT APPLY TO
Failure to report issues upon receipt.
Damages resulting from improper use, maintenance, or unauthorized repairs.
Damages due to unforeseen events like lightning, fire, earthquakes, tornadoes, or other acts of nature.
Purchases made second-hand or from unauthorized sellers/distributors.

REGARDING RETURNS
Consumers are not responsible for return shipping fees for damaged or incorrect items due to manufacturer error.
Return shipping fees incurred due to consumer error are the responsibility of the consumer.
If you have any return concerns, please do not return the product directly to the distributor. Instead, contact us at support@ihomland.com, and we'll promptly address and resolve your issue.

REGARDING REFUNDS
Once your refund request is approved, we'll notify you via the email, and you'll receive your refund automatically through your original payment method. Please note, your bank or credit card company may also require some time to process and post the refund. If you have any questions regarding refunds, please feel free to contact us at support@ihomland.com.

We are committed to providing you with the best product experience and will strive to support your after-sales needs.
If you have any questions, please feel free to contact us at support@ihomland.com.